Commercial Cleaning FAQ — Straight Answers for Newtown Businesses
Everything Newtown NSW 2042 businesses ask us before signing, collected from years of walkthroughs with cafe owners on King Street, venue managers on Enmore Road, practice managers on the Camperdown side and strata committees across the suburb. Grouped by theme so you can find your question fast. If it is not answered here, call 1300 494 983 or use the contact page. Servicing Newtown 2042 and surrounds from our Wentworthville head office.
Pricing & Quotes
How much does commercial cleaning cost in Newtown?
Ongoing contracts run $30 to $45 per hour across Newtown 2042, clinical sites and licensed venues $35 to $50, and one-off deep cleans $40 to $55. The final figure depends on frequency, wet-area count, access hours and how specialised the scope is. Every client gets a fixed weekly or monthly price after a free walkthrough.
Do you charge for a quote?
No. Walkthroughs and quotes are free, and the quote comes back itemised area by area so you can compare it honestly against any other bid instead of comparing two headline numbers with different scopes behind them.
Is GST included in your prices?
Quotes show the ex-GST figure and the GST-inclusive total side by side, so there is never a surprise ten percent when the first invoice lands.
Why are some Newtown cleaning quotes so much cheaper?
Quotes well below $30 per hour usually hide a thin scope, unrealistic visit times, or missing insurance and police checks. Ask for the certificate of currency and the written room-by-room scope — the cheap quotes tend to evaporate at that point.
Do prices differ between Newtown and neighbouring suburbs?
No. The same rate card covers Newtown, Enmore, Erskineville, St Peters, Camperdown, Stanmore and Tempe, because one local crew services the whole patch. There is no travel loading for crossing a postcode boundary.
Contracts & Terms
Do we have to sign a long contract?
No. Every agreement is month-to-month with 30 days written notice on either side. We would rather keep your business by doing the work properly than by locking you into a twelve-month term.
Is there a minimum visit length?
Two hours for a scheduled attendance. Anything shorter is uneconomic once travel and setup are counted, and it usually means the scope should be consolidated into fewer, longer visits.
How do rate increases work?
Rates are reviewed once a year against the Cleaning Services Award movement that takes effect in July, with at least 30 days written notice of any change. No mid-year adjustments and no vague right to vary.
What happens if we are not happy with a visit?
Call the supervisor named on your scope document and we return to rectify at no charge. Complaints and rectifications are recorded in the monthly summary so patterns are visible rather than forgotten.
Staff, Insurance & Access
Are your cleaners police-checked?
Every cleaner rostered to a Newtown site holds a current national police check. Cleaners working in childcare or school environments also hold a NSW Working with Children Check, and we supply the clearance numbers before the first shift.
What insurance do you carry?
Pro Clean Corp carries $20M public liability insurance and workers compensation. Certificates of currency are supplied to clients, strata managers and landlords on request.
Will we get the same cleaner each visit?
Yes, that is the model. A cleaner who knows your site does a materially better job than a rotating cast reading a checklist for the first time. Where a regular is away, the relief cleaner is briefed against your written scope by the supervisor.
How do you handle keys and alarm codes?
Keys and codes are held under a signed register, and the access procedure — which door, which alarm sequence, where the crew parks — is documented at the walkthrough. Nothing lives in a glovebox.
Scheduling in Newtown
Can you clean outside our trading hours?
Almost always. King Street and Enmore Road businesses are cleaned post-close or pre-open, offices after the last person leaves, clinics in the overnight window, and venues after lock-up. The slot is fixed at the walkthrough so nobody is cleaning around a service.
Do you work around Enmore Theatre show nights?
Yes. We take the venue calendar into the monthly roster rather than assuming every Friday is identical. On a sold-out night the strip stays congested past midnight, so nearby sites shift earlier or later instead of the crew arriving late and running short.
How quickly can you start?
Usually within the same week for standard commercial sites, because our crews already run the Newtown, Enmore and Camperdown rounds. Clinical and licensed venue sites take slightly longer because the scope and induction take more setting up.
Do you clean on weekends and public holidays?
Saturday attendances are charged at the standard rate. Sunday and public holiday work carries a loading reflecting award penalty rates, stated on the quote up front rather than added later.
Scope & Standards
What products do you use?
Hospital-grade TGA-approved disinfectant on touch points, neutral detergents on floors, low-toxicity fragrance-free products in childcare settings, and degreasers in kitchens and licensed venues. Colour-coded microfibre keeps bathroom cloths away from kitchen benches. Safety data sheets are supplied for every product used on your site.
Do you supply consumables?
They are optional and priced as a separate visible line — paper, soap, sanitiser and bin liners — so you can see exactly what they cost rather than having them buried in a monthly figure.
What is a signed sign-off sheet?
A record left after every visit naming the cleaner, the time and each area completed. It is what a food inspector, an NQS assessor or an accreditation reviewer asks for, and it is the reason a scope with frequencies attached matters more than a headline price.
Do you handle periodic work like carpet or floor sealing?
Yes — carpet hot-water extraction, hard floor strip and seal, kitchen canopy ductwork and high-level dusting are all quoted as separate scheduled items so they stay visible on the invoice instead of disappearing inside a monthly total.
Dig deeper
Pricing detail lives on the cost guide and rates page. Service specifics are on the office, cafe and restaurant, medical, childcare, gym, retail and strata pages. Real results are in our King Street cafe and Enmore Road venue case studies. Behind the local crew sits Pro Clean Corp.
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